Revised Shipping Policy (PayPal Fully Compliant Version)

1. Processing Time

1. In-stock orders will be packed and shipped within 1–5 business days after payment confirmation, excluding weekends and international public holidays.
2. Pre-order & custom personalized items will follow the production lead time stated on product pages. Once production is finished, we will arrange shipment and send a notification email to buyers.
3. Shipping may be delayed by 1–3 business days during sales peak seasons or holidays. We will notify you via email if long delays occur.

2. Estimated Delivery Time (Not Guaranteed)

1. Standard transit estimates after dispatch:
   • United States: 7–20 business days
   • European Countries: 10–25 business days
   • Rest of World: 15–35 business days
   
   
2. All delivery times are estimates only. Delays caused by customs clearance, local courier backlog, holidays, weather or uncontrollable events are not our liability. We shall not compensate for losses solely due to shipping delays.

3. Shipping Fees & Import Charges

1. Final shipping cost will be calculated automatically at checkout based on item weight, size and destination country.
2. All displayed prices do NOT include import duties, VAT, customs clearance fees or local import taxes. All customs charges incurred are the buyer’s sole responsibility.
3. Combined orders may qualify for shipping discounts according to active promotions shown on our website.
4. Payment gateway fees and shipping handling fees are non-refundable under any circumstances.

4. Tracking & Delivery Acceptance

1. A tracking number will be sent to your registered email once your order is dispatched. All valid tracking codes will also be uploaded to PayPal transaction records within 3 business days for dispute verification. We retain all shipping and delivery records for at least 180 days.
2. Risk of loss transfers to the buyer once the parcel is marked “delivered” to your submitted shipping address by the courier. If marked delivered but you cannot locate the parcel, please check with local courier stations, property management or parcel lockers first. We will provide full supporting documents to help you file a loss claim with the carrier, and we will offer a reasonable solution based on the carrier’s official loss judgment.
3. You are fully responsible for the accuracy of your shipping address and contact number. Returned or lost parcels caused by incorrect information will incur round-trip shipping fees charged to you.

5. Customs Inspection & Import Risks

1. All international parcels may be subject to random customs inspection. Waiting time, storage fees and import taxes generated during inspection are borne by the buyer.
2. If goods are detained or confiscated by customs due to local import restrictions, buyers shall cooperate with official clearance procedures. If goods are destroyed and cannot be retrieved, we will refund the product value minus original outbound shipping cost; free reshipment will not be provided.
3. It is your obligation to check your country’s import bans and regulations before placing an order. By completing checkout, you acknowledge all cross-border shipping risks.

6. Lost or Damaged Parcels In Transit

1. For lost or severely damaged packages during transit, you must contact our support within 7 days after delivery/loss confirmation, and provide complete unboxing video, damage photos and tracking screenshots as valid evidence.
2. Once verified as courier damage or loss, you may choose one of the following solutions:
   
   
   ① One free reshipment of identical items;
   
   
   ② Partial refund of product value minus original outbound shipping cost.
3. If mandatory local consumer protection laws conflict with the above clauses, local legal requirements shall prevail for your order. Claims submitted after the 7-day evidence window will not be accepted.

7. Refused & Returned Shipments

1. If you refuse delivery without valid reasons, all round-trip shipping fees and customs charges will be deducted from any refund.
2. If delivery refusal is caused by our shipping error or defective items, all return shipping costs will be covered by Echo Shop.

8. Pre-Dispute Communication Rule

9. Policy Modifications